Client Relations / Testimonials
Outside of adding value to clients’ revenue cycle process, Apogee believes in giving back to our clients to form stronger affiliations as often as client events occur. Client events and activities Apogee has participated in include:
- Charity Events
- Fun Runs
- Golf Tournaments
- National Patient Account Management Week
- Education & Training Seminars
Apogee, a valuable partner, has provided excellent service to CHI St. Luke’s Health for the past 20+ years. It is important that our business partners have a proven track record. The team is efficient and willing to review any account regardless of balance to ensure our Health System has been paid appropriately and according to contract. Their reporting package provides the necessary detail to ensure we do not make the same modeling errors going forward. They have built relationships with our providers and have represent us in a manner consistent with our Mission and Values. I am pleased to recommend Apogee to any Provider, Hospital or Health System seeking to improve their reimbursement.
Contracting with Apogee to perform Zero Balance Reviews was a very beneficial decision for Hendrick Health System. They were able to do a four year lookback at denied accounts written off or not paid according to contractual agreements and realize a $1.5M recovery for our hospital. The insight I received from working with Apogee reaffirmed that our staff needed additional training on writing appeals and collection processes. We took full advantage of reviewing and realizing what we had done incorrectly in each recovery and by the end of our engagement with Apogee our staff was doing a very good job writing appeals and working accounts to completion. I am very appreciative of the Apogee team and would recommend their services to anyone looking to improve or validate their collection and appeal processes.